Short answer – Yes.
Long answer – Our pricing is based on the size of the home, estimated by the number of bedrooms. When we receive a new booking, we check it against Zillow or Trulia to confirm the number of bedrooms. If it exceeds that in the order form we then request the client to revise the order to the true size.
Even though it may seem somewhat unfair at first glance, it’s easy to understand our reasons for this policy. It is guided by our top priority – providing the best quality of service for our clients.
To make the booking process painless and predictable, we keep our prices flat and tie them to the approximate size of your home and use this information to estimate the time required to clean your home. The simplest way to estimate the size of most homes is by the number of bedrooms.
For example, kitchens and living areas tend to be larger in 4 bedroom homes than 2 bedroom homes. So if you have a 4 bedroom home but only select 2 bedrooms (because you don’t need 2 bedrooms cleaned) we estimate the time needed to clean the home based on a standard 2 bedroom home. This then causes issues when we arrive as we are unprepared for the size of the home. Also bathrooms and kitchens are usually far more labor-intensive than bedrooms.
We want you to receive a great value: a very detailed cleaning that exceeds what other house cleaning companies in Sarasota, Bradenton, Lakewood Ranch and even 5-star hotels provide. If, for whatever reason, you feel that you didn’t receive your money’s worth, we will always make it right and even issue a refund – based on our 100% Happiness guarantee.
For all these reasons, we recommend selecting the true size of your home when booking the service and adding in the comments any special requests or requests for discounts.